Spa at the Madison | Spa Policies

Your comfort, safety, and experience are our priority.

At Spa at the Madison, we are committed to providing exceptional care, professional treatments, and a welcoming environment for every guest.
To ensure a seamless experience, we kindly ask all clients to review our policies before booking or receiving services.

Our Policies.

Appointments & Reservations
We recommend booking appointments in advance to secure your preferred treatment, date, and service provider.
We kindly ask that you arrive on time. Late arrivals may result in a shortened treatment or the need to reschedule, depending on availability.


Cancellations & Rescheduling
We understand that unexpected circumstances arise and plans may change.
We kindly request as much advance notice as possible when cancelling or rescheduling an appointment.
Certain treatments, bookings, and special promotions may be subject to cancellation or no-show fees. These fees do not apply to all appointments.
Any applicable cancellation fees and required notice periods will be communicated during the booking process.


Deposits & Prepayments
Some treatments, packages, special events, and promotional bookings may require a deposit or full prepayment to secure your reservation.
Not all services require a deposit. Any applicable payment requirements will be clearly outlined at the time of booking.
Deposits and prepayments are non-refundable and non-transferable, except where otherwise stated or required by applicable law.


Refunds & Exchanges
All sales are final, except as required by applicable law.
Gift cards, prepaid services, treatment packages, memberships, retail products, and deposits are non-refundable and non-transferable unless otherwise required by law.
Unused services and package balances have no cash redemption value.
Expired promotions, special offers, and discounted packages cannot be extended, exchanged, or refunded, except where required by law or otherwise stated in their terms.
Retail Products: Exchanges may be considered at the discretion of Spa at the Madison within 14 days of purchase, subject to our retail exchange guidelines and applicable consumer protection laws




Treatment Results & Expectations
Our team consists of trained and qualified professionals who perform services according to established treatment protocols and professional standards.
While we strive to deliver exceptional results, every client's skin, body, and individual response to treatment are unique.
Results may vary, and no specific outcome can be guaranteed. Some treatments may require multiple sessions or ongoing maintenance to achieve desired improvements.


Health, Safety & Client Responsibility
Your safety and well-being are always our priority.
Before receiving treatment, clients are responsible for providing accurate and complete information regarding relevant medical conditions, medications, allergies, skin sensitivities, recent procedures, and other factors that may affect treatment safety or results.
Certain treatments may require a consultation, patch test, or additional preparation.
Our professionals reserve the right to modify, postpone, or decline a treatment if it is considered unsuitable or unsafe.
Clients are expected to follow all recommended pre-treatment and post-treatment care instructions.


Acknowledgment of Treatment Risks
Aesthetic treatments, professional skincare services, and products may involve inherent risks and potential side effects.
These may include redness, irritation, sensitivity, swelling, bruising, allergic reactions, pigmentation changes, unexpected results, or other adverse responses. By proceeding with treatment, clients acknowledge that these risks have been disclosed and understand the importance of following professional care instructions. Additional informed consent may be required for certain advanced treatments.


Limitation of Liability
To the fullest extent permitted by applicable law, Spa at the Madison shall not be held responsible for complications, adverse reactions, or unsatisfactory results arising from undisclosed medical information, failure to follow treatment instructions, improper product use, or circumstances beyond our reasonable control. Nothing in these policies excludes or limits any legal rights, remedies, or liabilities that cannot lawfully be excluded or limited.


Gift Cards & Promotions
Gift cards may be redeemed toward eligible services and retail products at Spa at the Madison.
Gift cards are non-refundable and non-transferable, except where required by law.
Promotional certificates, special offers, and discounted packages may have additional terms and conditions, including eligibility restrictions and promotional redemption periods. Promotions cannot be combined with other offers unless otherwise stated.
All gift card and promotional terms are subject to applicable British Columbia consumer protection laws.


Respectful Spa Environment
We are dedicated to maintaining a calm, comfortable, and respectful environment for our clients and team.
We kindly ask guests to silence their mobile devices during treatments and treat our staff and fellow guests with courtesy and respect.


Questions? We're Happy to Help!
We believe that a wonderful spa experience begins with clear communication and personalized care.
If you have any questions regarding our policies, services, or your upcoming appointment, please contact our team.


Thank you for choosing Spa at the Madison. We look forward to caring for you!


*Spa at the Madison reserves the right to update these policies as needed, subject to applicable law and any terms already agreed upon at the time of purchase or booking.*